Frequently Asked Questions (FAQs)

 
 
 

Q: How do I schedule a tour? Do you accept walk-ins?

A: You can schedule a tour online or by calling the Leasing Office at (412) 339-2964. We do accept walk-ins however it is better to call and schedule to ensure we will have an appropriate amount of time to show you the community.
 

Q: How do I apply for an apartment?

A: You can apply for an apartment in person at the end of your tour, or you may always fill out the application at www.heinz950.com if you need more time.

 

Q: Who needs to apply?

A: Anyone who will be residing in your new home, over the age of 18, will need to apply.

 

Q: Are there any upfront fees?

A: We require a one-time $99 security deposit, a one time $100 admin fee and a $60 application fee to complete the application. 
 

Q: What documents can I use to provide proof of income?

A: You may use an employee offer letter, 2 most recent pay stubs, bank statements or offer letter from your employer. If you have income from several sources or are not sure what documentation you should provide, our Leasing Office will be happy to help.

 

Q: Do I need a cosigner?

A: The need for a cosigner is determined by your credit check and income. The Leasing Office will notify you if a cosigner should be added to the application.

 

Q: How will I know if my application has been approved?

A: You will receive a notification usually right away once we have processed your screening and all documents have been submitted and uploaded. If there is a credit hold, or if you have a criminal past, this will hold up the screening process up to 48 hours.

 

Q: Do you offer short term leases?

A: Yes, we offer short term leases starting at 3 months up to our standard 15 months. Please contact the Leasing Office for short term restrictions and premiums.

 

Q: How can I pay rent and when is it due?

A: Rent is due on the first of the month, every month. Please note you will not receive a bill. Rent can be paid online via the Resident Portal with an e-check, credit, or debit card. You can also mail a paper check or money order to McKinney Properties’ Corporate office.

 

Q: What utilities are included in rent?

A: Water, sewer, gas and trash removal are included in the rent. There is a monthly electric bill for your HVAC – this is based off usage.

 

Q: Do you offer furnished apartments?

A: We do not offer furnished apartments. However, if you are interested in furnishings, we would be happy to direct you to local furniture rental companies.

 

Q: Is parking available?

A: Yes, covered garage parking. Rates are $50 for the first spot and $110 for the second spot per month depending on the location.

Q: Is on-site laundry available?

A: Yes, all our apartments offer in-suite laundry. Our community also has an oversized laundry unit in the lower level.

 

Q: Do you allow pets?

A: Yes, we are a pet friendly community. We allow up 2 pets per apartment (max weight per pet is 45 lbs.) with a $200 non-refundable fee per pet and an additional $25 per month, per pet. Please contact the Leasing Office for a complete list of breed restrictions.

Q. Do you have a restricted breed list?

A: Yes we do. Restrictions: (no full mix): Akita, Chow, Doberman, Hybrid wolf , Pitbull/Staffordshire Terrier, Rottweiler.

 

Q: Is access to the building secured?

A: Yes, we have a fully secured property with an electronic fob entry system that is controlled by office staff.
 

Q: Can I reserve the building's social room?

A: Yes, you may reserve our social room.

   

Q: What will I need to provide before I can move into my apartment?

A: Before you can receive your keys, you will need to sign your lease, provide your Duquesne Light account number, provide proof of Renter’s Insurance, and pay the rental amount due. When you arrive on move-in day, please bring a government-issued photo ID.

 

Q: How can I submit a maintenance request?

A: You may submit a maintenance request online through your Resident Portal, over the phone, or in person at the Leasing Office.

 

Q: What do I do if I have a maintenance emergency?

A: If you have an emergency during normal business hours, please call or visit the Leasing Office. If you have an after-hours maintenance emergency, you will need to call (412) 242-5390 and follow the prompts.

 

Q: I want to renew my lease. What do I need to do?

A: Renewals are sent out prior to your lease expiration. Reach out to the Leasing Office once you receive your renewal letter. We will be happy to assist you in the process.
 

Q: I will be moving out. What do I need to do?

A: Please notify the Leasing Office in writing of your intent to move out at least 60 days prior to your lease’s end date. This can be in the form of an official letter or an email. Further directions will be given at the time of notification if necessary.